Case Studies: Legacy’s Customer Referral Program

Challenge

A great deal of our customer base comes directly from word of mouth referrals from current customers. Oftentimes, if the integrity of your home has been compromised by storm damage, then your neighbor’s home has been as well. When we saw the amount of referrals coming in from satisfied customers spreading the word on Legacy, we knew we wanted to give back to those who so kindly recommended us to their family and friends.

 

Solution

Legacy implemented a customer referral program to reward customer who were spreading the word. In order to qualify for the $250 referral bonus, you must be a current customer and the individual whom you refer must chose to use Legacy for their restoration project. To begin the process, individuals can either mention your name when scheduling their appointment, you can provide a referral via phone / email or you can visit our referral page.

This customer was a direct referral from a happy neighbor! This customer’s full roof was replaced due to hail damage, and thanks to a friend Legacy was able to help her choose and install a completely new roof!

Before: Old roof showing hail hits
After: Beautiful new full roof replacement